Has the company you work for ever disrupted your routine by introducing a new software platform? They promised it would make your job easier and the company more profitable, but here you are struggling to learn a new system.
A software solution is supposed to provide an organized structure to work in, usually based on research about best practices and user experiences surrounding a set of tasks. But no matter how perfect any software solution is, when it’s new to you, there is a steep learning curve. Take, for example, Entrata®, the complete property management solution. It has been designed to help leasing agents and property managers do their jobs as quickly and easily as possible. But for it to make your life easier, you have to learn how to use it.
That’s why software solutions often come with Help Centers full of support and training resources. You may not be aware of this, but as you read this article, there is a team of millennial hipsters throwing nerf balls over cubicle walls and eagerly developing help and support content for the software your boss just told you to start using. These folks want you to get your job done without tripping too much over a new software platform. Their own jobs depend on it.
So what can you do to get on board with a new software solution and become the expert around the office?
Get the most out of the help content already built in to your property management software.
The web is always an excellent place to go for solutions to any problems you experience using new software. If your software is newer or not yet widely used, online communities may not have formed yet and answers to your questions may be hard to find online. Instead, poke around in your software and find the resources already made available to you by the content developers. More than likely, you will find some kind of Help/Support section, tooltips, or even training resources built right into the software. When you’re familiar with the resources available to you, the next time you come to a problem when trying to complete a task during your normal workflow, you’ll know right where to go for help.
If you can’t find what you’re looking for, ask for it!
Something else you might not know about those hipster content developers: They really, really, like to know what their users need from help content. It’s also often true that they more or less don’t have the time or resources to go out and get the kind of feedback they need.
So, if you have a hard time finding what you are looking for using the help resources available to you, give the content developers feedback. Those who write help content in the software industry love to get feedback from their users and will likely have a way for you to provide it. Look for a place within the help and support sections where you can submit a comment. If you can’t find one, get ahold of customer service and ask to talk to someone who writes help and support materials. They would love to hear from you! And you’ll get the help materials you need to learn your new software.